4.9 out of 5 on 
Reviews
4.9 out of 5 on Reviews
4.9 out of 5
The Agency Collective Hub, a thriving community comprising over 300 digital agencies based in London, had been grappling with persistent frustrations surrounding support and the timely resolution of technical issues. Their ordeal was exacerbated by instances where errors were not been addressed by the developing company. In a bid to alleviate these challenges, MGC, with its expertise in software development and problem-solving, swiftly intervened. Following a comprehensive investigation of the codebase, MGC embarked on an efficient onboarding process, determined to tackle and resolve the issues plaguing the Agency Collective Hub, thereby ensuring a smoother and more efficient operation for this dynamic community of digital agencies.
Agency Collective
WordPress Database Platform
https://www.theagencycollective.co.uk
MGC took a multifaceted approach, resolving search, video, and logging issues, enhancing the Agency Collective Hub's functionality, and contributing to its growth.
We take pride in our exceptional response rate when it comes to resolving client issues with efficiency.
Here is one of our latest client problems resolved:
The client reported a problem with their e-commerce.
09:49am
Our support team response.
10:15
Response Time
26 minutes
Issue Resolved
15:34
Response to client
15:36
Total time from the problem being reported to being resolved.
5 Hours, 47 minutes
MGC took a comprehensive approach to solving the challenges the Agency Collective Hub faced. Firstly, we addressed the search issues that caused frustration in the community, ensuring that users could easily find the information they needed. We also resolved video display errors to ensure multimedia content was presented correctly and without disruptions. In addition, we dedicated our efforts to rectifying critical logging issues, such as forgotten passwords and login processes. By effectively resolving these intricate technical problems, we restored the Hub’s functionality and improved the overall user experience.
MGC is dedicated to promoting the continuous growth and development of the Agency Collective Hub. Our commitment goes beyond simply fixing issues. We play a critical role in the Hub’s development by providing weekly support. This ongoing commitment not only involves addressing any emerging issues quickly but also actively participating in the creation of new plugins and enhancements. These innovative plugins are designed to improve the user experience within the Hub, introducing new features and functionalities that keep the community up-to-date with the latest digital agency trends. Our collaborative efforts ensure that the Agency Collective Hub remains a dynamic and forward-thinking platform.
