Magento eCommerce Enterprise
Maintenance and Support.

Experience tremendous value and unwavering support when things go wrong with your Magento store.

Get quick support today with a guaranteed 3-hour responce for any fixes you need.

MGC provides fast and reliable technical support for eCommerce businesses. We understand that time is crucial, especially with 70% of UK retailers experiencing delays of 10 days or more from their digital agencies. That’s why we prioritise support, maintenance, and development within three hours of the request.

Unlike most digital agencies prioritising new developments over maintenance, we quickly fix existing platforms. We understand the importance of keeping your eCommerce platform running smoothly and are committed to providing reliable and timely solutions to any issues. With 20 years of experience launching Magento websites worldwide, we offer exceptional value through our competitive fees and unmatched technical expertise.

Our team of experienced developers is always available to help you maintain and improve your existing Magento eCommerce, so you can focus on growing your business. Let us help you succeed in today’s competitive eCommerce landscape.

Our plans for supporting multiple platforms aim to swiftly resolve, improve, and sustain your Magento eCommerce.

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Enterprise
Magento/Adobe eCommerce Maintenance and Support

Our Enterprise package offers unlimited support, development time, plugin updates, and version updates when released. This comprehensive offering ensures that all your needs for fixing, maintaining, and keeping your existing Magento/Adobe eCommerce website up-to-date with the latest versions are met.

£1,200/month + vat

Onboarding Cost: One-Time Payment of £680 + vat
to Get You Started!

Services Included

  • We are a support and maintenance Magento company offering unlimited support and bug fixes. Simply get in contact with us, report your problem, and let our experienced developers resolve it efficiently and effectively.

  • Experience the assurance of a 3-hour response time for your Magento eCommerce website, ensuring quick and efficient resolution of any technical concerns.

  • At MGC, we understand the importance of keeping your Magento plugins up to date, and that's why we offer unlimited plugin updates as part of our services. Unlike other maintenance services, we do not allocate your plugin updates to your monthly maintenance hours. Our experienced team of developers constantly monitors the latest updates and releases and will ensure that your plugins are updated promptly and correctly. Our unlimited plugin updates service lets you focus on your business and leave the maintenance to us. Contact us today to learn more about our comprehensive maintenance services and how we can help you keep your Magento store running smoothly.
    • Does not include plugin update purchases from the supplier.

  • Our unlimited Magento version updates maintenance service ensures that your eCommerce website is always up to date with the latest features and security patches, giving you peace of mind and a secure online presence. This service is separate from your maintenance hours, allowing you to fully utilise your allocated development time for other website improvements and enhancements.

  • Whether it's a critical error on your site, a downed network, or an extensions problem, we offer urgent help and 24/7 service support for you and your Magento store.

  • Our area of expertise lies in offering assistance with server-related issues, including problems like website downtime, slow loading times, and database malfunctions. However, we exclusively provide support for hosting issues when they are hosted on our own servers only.

  • When using extensions or plugins, it's possible to encounter issues arising from conflicts, which may result in unexpected behaviours or errors. We possess the expertise to effectively diagnose and resolve such conflicts.

  • Identify and fix security vulnerabilities, such as SQL injections, cross-site scripting (XSS) attacks, and cross-site request forgery (CSRF) vulnerabilities.

  • Payment and checkout error maintenance for Magento eCommerce websites to ensure that your customers have a seamless checkout experience.

  • Handle upgrades and updates to the Magento e-commerce platform, including security patches and bug fixes.

  • Optimise the performance of the e-commerce store, including optimising page load times, reducing server response times, and minimising the use of resources.

  • Support for theme and design-related issues, such as customising templates, modifying stylesheets, and resolving layout issues.

  • Support for integrating third-party services and APIs with the e-commerce store, such as payment gateways, shipping services, and marketing platforms.

  • Data migration and backup, including migrating data from other platforms to Magento and ensuring that regular backups are performed.

  • Support for content management, including, creating new categories, and managing product descriptions and images.

  • Creating unique extensions that meet the specific needs of an e-commerce store. The process requires a thorough understanding of Magento's architecture, including its APIs, modules, and themes, and proficiency in PHP, MySQL, HTML, CSS, JavaScript, and object-oriented programming (OOP) principles. The custom plugin development process requires strong communication and collaboration skills with the development team and stakeholders to ensure that the plugin meets business requirements. Once developed, the custom plugin must be tested and debugged to ensure it doesn't introduce security vulnerabilities and adheres to Magento's coding standards and best practices. Custom plugin development also requires familiarity with third-party integrations with Magento, such as payment gateways, shipping providers, and ERP systems, and maintaining the plugin in the Magento marketplace to ensure that it remains up-to-date with the latest Magento updates and security patches.

  • API development services for Magento eCommerce websites to help streamline your business processes and improve your overall website functionality.

A little bit of information we need from you.

    Great, you’re nearly there. Can you please provide us with your name?
    your company name? .
    Can you tell us if you have access to your Magento website code and hosting? .
    To collect your monthly payments, we use GoCardless, which collects your monthly fee. Can you please provide us with an email address to send you a payment link and an invitation to our project management system Basecamp ,
    What is the best contact number for you? .
    And finally, can you give us an overview of the problems you face, which we will discuss in our start-up meeting .
    • Your 1st Month’s Payments
    • Onboarding Fee £320 + vat
    • Monthly Fee £1200 + vat (One-Time Payment to Get You Started!)
    • Total: £1520 + vat
    • 2nd Month’s Payments And Ongoing
    • Ongoing £1200 + vat per month, cancel at any time.

    70% of UK retailers reported delays in receiving responses from their digital agency, with an average delay time of 10 days. This can be frustrating for retailers who need immediate technical support to fix website issues and minimise the financial impact of website downtime.