Elevate Your Development Agency with MGC's Comprehensive Maintenance and Support Service

As a development agency, do you need more resources, difficulties in prioritising tasks, and the ever-growing demands for bug fixes and changes from your clients? MGC Agency has over 20 years of experience in the field and understands the unique challenges that you face. We offer a tailored solution to help you focus on your core competencies - building exceptional digital solutions. Our comprehensive Maintenance and Support Service is designed to address the daily pain points that development agencies like yours encounter.

Our Service: Your Solution to Common Challenges

Resource Constraints Solved

Maintaining a dedicated team solely for client support and fixing bugs can be a significant drain on resources. By subscribing to MGC's Maintenance and Support Service, you can leverage the expertise of a skilled team of developers who can step in and help alleviate your resource constraints.
Ready to lighten your workload? Contact us today.

Effective Prioritisation

Do you need help managing client requests? Our team of experts, with more than 20 years of experience, can help you by offering a systematic approach to prioritising bug fixes and changes. We ensure that critical issues are resolved promptly without compromising quality. You can rely on our wealth of knowledge to address your needs effectively.
Streamline your project pipeline now. Get in touch with us.

Swift Bug Fixes

Tired of lengthy debugging processes? Our experts rapidly identify and resolve issues, minimising downtime and enhancing client satisfaction with over 20 years of experience.
Experience faster issue resolution by partnering with us today.

Scalability at Your Fingertips

As your client base expands, so do your maintenance and support needs. MGC's Maintenance and Support Service is scalable, enabling you to accommodate new clients and projects seamlessly.
Ready to scale your agency's capabilities? Connect with us now.

Efficient Communication

Clear communication with clients is paramount. We provide a streamlined communication platform, complete with dedicated project managers and developers, ensuring everything is transparent regarding the urgency and scope of changes, fostering trust between you and your clients.
Enhance client relationships through effective communication. Reach out to us.

Client Retention Assured

At MGC Agency, we understand the importance of building and maintaining strong client relationships to help your agency grow. Our approach to client retention is based on two fundamental principles. Firstly, we are dedicated to providing exceptional service that not only resolves immediate issues but also anticipates and prevents potential challenges. This ensures that your clients always receive the best possible care and attention. Secondly, drawing on our vast industry experience and collaborations with prominent leaders, we have the knowledge and strategies to quickly and effectively resolve issues, often exceeding your clients' expectations. By partnering with MGC Agency, you're not just guaranteeing client satisfaction; you're creating long-lasting relationships vital to your agency's continued success.
Strengthen client retention by joining forces with us.

Through This or Value

Our commitment to excellence goes beyond client satisfaction. We're dedicated to providing "through this or value," ensuring that every project is resolved and enhanced, adding value to your client's digital assets.
Experience the difference of "through this or value." Contact us today.

Client Confidentiality

At MGC Agency, safeguarding client confidentiality is one of our top priorities. We understand that trust is paramount in our industry, so we take every precaution to ensure the privacy and security of your projects and client data. Our stringent measures guarantee that sensitive information is always kept confidential and protected. When you entrust us with your projects, you can have peace of mind knowing that your client's data is handled with the utmost discretion and security, strengthening the trust between you and your valued clientele.
Trust us with your confidential projects. Get in touch with us.

Experienced Developers

Our team comprises developers with over 15 years of experience working on complex projects. Benefit from their deep knowledge and expertise, which translates into efficient issue resolution and high-quality support.
Harness the expertise of seasoned developers. Connect with us now.

Agency-Owner Perspective

MGC Agency is run by agency owners who know firsthand the pressures and frustrations of development projects and client demands. We've walked in your shoes, and we understand what it takes to succeed in this dynamic industry.
Experience support from agency owners who understand your challenges. Contact us today.

Discover the Difference with MGC Agency

MGC's Maintenance and Support Service, backed by over two decades of industry experience and a portfolio of over 500 successful technical projects, is your strategic partner in overcoming the challenges that development agencies face. We empower you to deliver exceptional digital solutions while we handle the maintenance, support, and bug fixes. With our support, you can reduce resource burdens, enhance efficiency, and focus on what you do best—creating innovative projects.

Ready to Transform Your Agency's Support Capabilities?

If you're ready to revolutionise your development agency's support capabilities and provide unparalleled value to your clients, contact MGC Agency today. Let's discuss how our Maintenance and Support Service, built on over 20 years of experience, can strengthen your agency's offerings and drive client satisfaction.
Don't miss out on this opportunity. Contact us now.

The perfect partner if your code ever goes wrong.

Impressive Response Rate: Resolving Client Issues with Efficiency.

We take pride in our exceptional response rate when it comes to resolving client issues with efficiency.
Here is one of our latest client problems resolved:

The client reported a problem with their e-commerce.

Our support team response.

Response Time
26 minutes

Issue Resolved

Response to client

Total time from the problem being reported to being resolved.
5 Hours, 47 minutes

Get quick, unlimited support today with a guaranteed 3-hour response for any fixes you need.

MGC provides fast and reliable technical support for eCommerce businesses. We understand that time is crucial, especially with 70% of UK retailers experiencing delays of 10 days or more from their digital agencies. That’s why we prioritise support, maintenance, and development within three hours of the request.

Unlike most digital agencies prioritising new developments over maintenance, we quickly fix existing platforms. We understand the importance of keeping your eCommerce platform running smoothly and are committed to providing reliable and timely solutions to any issues. With 20 years of experience launching Magento websites worldwide, we offer exceptional value through our competitive fees and unmatched technical expertise.

Our team of experienced developers is always available to help you maintain and improve your existing Magento eCommerce, so you can focus on growing your business. Let us help you succeed in today’s competitive eCommerce landscape.

"The knowledge that Chris and the guys at MGC have is second to none. I would have no hesitation in recommending Christopher and his team to any of my connections."

James Lees

Blend Agency

"Chris is that unique blend of a consummate professional and extremely approachable guy. It makes working with him a true pleasure as well as a successful experience. By ensuring he’s always got the best team around him at all times and that team is highly motivated he ensures the projects he is involved with are always completed to the highest standards possible. I have never had any hesitation in recommending Chris to potential clients and have never had anything but positive feedback from them in response to their experience of working with him."

Rosie Brent

Software Engineering Manager - Sky

"MGC has been supporting websites for me for around 10 years now. His knowledge of the market is second to none. More importantly, though - he fully understands how different clients can leverage all elements of the digital world through innovative marketing and optimisation.
Chris and MGC are perfectionist and always delivers projects to the brief and on time."

Jeff Matthews

Business Development Manager at Yugen

"In the world of online digital development, Chris and his team really know their stuff. Not only does he have many years of expertise, but they are also very upfront and honest in his business approach. It is refreshing these days to have someone consistently available to help you. Have a coffee with Chris if you want to be flooded with great ideas to excel your business online."

Kai Pitt-Richardson

360 Digital Marketing and Innovation Strategy Expert

"Chris and MGC help keep things simple and ensure that whatever work you have with him is tailored to your needs - he has the best interests of your business at the heart of everything he does. Your budget is always at the forefront of his planning, and you can be sure that nothing will ever be suggested or implemented that would cause unnecessary spending.

I strongly recommend Chris for any business, whether they are taking their first steps into the online world or looking to grow their digital presence further. You can move forward confidently with Chris at your side."

Iain Dalby

North East Regional Manager at Firebox Global Logistics Ltd

"There is no one better around than Chris and his team when it comes to his trade! His service and attention to detail are always fantastic and nothing is ever too much of a problem - whatever time of the day!  I would always recommend Chris and his team to anybody who wants the best results and complete reliability - all the time and every time!"

Simon Wilson

Air Conditioning Engineer & Director at Knight Engineers Ltd

"I engaged MGC's support upon recommendation from WYCC. I now regard Chris as a good friend. He is dynamic, personable and an incredibly driven professional who gave 100% to my project. He has helped and supported me and my business since that time. I would confidently recommend Chris and his company to anyone requiring high-quality support services."

Ian Kitson

MD, Elegant Fireplaces

"Working with MGC on the Living Circle portal has been a great experience. He is been at hand every time I have needed some guidance to establish our store and I am looking forward to doing lots of business with him in the future."

Mark Careless

OnKefalonia Photography

What makes us sooo good at it…


Our team of experienced developers possess over 20 years of high technical ability in Magento platform development, customisation, and troubleshooting, ensuring we can handle any technical challenges.


We respond promptly to client's requests and enquiries to minimise downtimes and ensure seamless operations. Our regular maintenance services, including software updates, security patches, and performance optimisation, ensure that the eCommerce platform operates optimally.

We earn your trust.

We understand that trust is critical to the success of any project, and we are committed to building that trust with you. With years of experience in the industry, we have gained a deep understanding of the severe consequences of technology failures and the importance of reliable support. You can trust us as a dependable partner to provide effective solutions that meet your unique business needs. We value strong relationships with our clients, and every interaction with our team is focused on leaving you confident and satisfied with our services. Let us help you achieve your digital goals and build a lasting partnership based on trust and expertise.


We focus on providing you with the best possible support for your platform. With years of experience and expertise, we have delivered exceptional results on hundreds of projects. Our reliable and efficient support ensures that your expectations are met, and we strive to earn your trust as your go-to provider for support and maintenance services. A dedicated project manager tracks and manages all time, ensuring clear communication and transparency throughout the process.

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    Overview of our discussion

    1. Technical Issues
    2. Security Concerns
    3. Outdated Design
    4. Limited Features
    5. Compatibility issues
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    Businesses risk downtime, lost revenue, and damaged customer relationships without reliable support and maintenance. Let us provide the crucial assistance you need to avoid these costly consequences.