EXCELLENT 4.8 out of 5 on Google Reviews

01642 432090
MGC Agency CRM Development Services

We have a range of development services to help bust your business to another level.

Custom CRM development

We develop custom CRM software with unique features to provide efficient mechanisms of business process automation. Our CRM solutions help you follow the global trends in your business sphere, manage and analyse your clientele, and automate and optimise your operations.

More Information

CRM system integration

Our development team can integrate CRM software into your corporate solution and other third-party systems. We create single customer view systems with pipeline analysis, sales forecasting, task tracking, comprehensive reports, and other valuable features.

More Information

Custom CRM analytics solutions

We can develop and integrate comprehensive analytics tools, including intuitive dashboards, task tracking solutions, customer relationships mapping, and case studies history. Moreover, we can integrate your CRM system with email, phone, chat, or social networks for better client segmentation and effective predictive modelling.

More Information

CRM modules development

Our developers can create and integrate separate CRM modules such as performance analysis and monitoring, productivity and KPI tracking, task creation and tracking, log management, real-time data analysis, reporting and lead generation. Using these modules can help a company to manage all their existing and future clients.

More Information

Off-the-shelf CRM platforms customisation

To maximise your company's overall efficiency and productivity, we can customise your third-party CRM software. We offer CRM software customisation services that allow you to optimise your CRM platform and extend its functionality by streamlining business processes and automating workflows.

More Information

CRM migration services

We can easily migrate and extract data from your legacy software system. Our business analysts understand the specific needs of every business and offer solutions that allow you to maximise the CRM value and ensure no downtime or deployment delays.

More Information

The Main Benefits of a Bespoke CRM Software Development
Saved Time And Increased Productivity

Enhanced customer interaction and streamlined business processes.

Automated Business And Sales Process

Automated lead generation, reporting, and client interaction processes.

Efficient Customer Information Management

Thanks to centralised documentation, data visualisation, and reporting, better client communication.

Reports And Deep Analysis

Improved customer interaction and conversions thanks to the various tools and plugins of custom CRM solutions.

Enhanced Lead Generation Management

Optimised and automated lead generation process with a reliable system of analysing and communicating with potential clients.

High Data Security

Only authorised employees can access business data and customer details with a centralised CRM system.

Our Development Process

We have a range of development services to help bust your business to another level.

Fact-finding and structure

The first stage for any bespoke development is the fact-finding stage. This process will allow us to work with you to find out your goals, how you envisage the development to work, and for us to add our experience to present a business case and ROI offering.

Getting started

The first stage for any bespoke development is the fact-finding stage. This process will allow us to work with you to find out your goals, how you envisage the development to work, and for us to add our experience to present a business case and ROI offering.

Wireframes

We will produce wireframes for all pages of the CRM. This is not a design process. This is used to plan out what information goes where and agree on the system’s flow and usability. For this process, you will receive a link to the design that will allow you to navigate the pages to get a feel for the future design. On review and approval, we will move onto the design stage.

Design Stage

Once the wireframes are approved, our designers will use the wireframes to produce a design for each page of the CRM. Here the design will be bespoke using your brand guidelines and identity. As with the wireframes, you will receive a link to the design that will allow you to navigate the page designs. At the design stage, any changes to functions and layouts should be considered. We move into the development stage on the design stage, approved and signed off.

Development Stage

We then move on to the development process on the designs being signed off. We will provide schedules for delivery which include a proofing and testing period. We will request information from you in this process and rely on quick responses to keep on track with delivery. We will provide a development link on our server and give all users access to testing once done. We will look to go live after testing, feedback, and signing off.

Hosting

In most cases, we provide dedicated servers for any CRM build. This server is usually the server on which we develop if it is required that Orangebox Training host the solution, house provisions will be made to allow a smooth move over.

Further Development

It is recommended that the server’s partitions are created to have a development site and a live site. This ensures that any future changes are first completed on a development server and then pushed to the live server to avoid any downtime or errors happening on live.

Maintenance and Support

We offer monthly maintenance support, which allows a starting point of 4 hours for any changes, support or services required from ourselves. All maintenance clients receive priority in development, a reply within 3 hours and a development team actioned within 12 hours to resolve. This can be quoted separately from this quotation if required.

A custom CRM development company

MGC Agency is a custom CRM development company committed to your privacy and your data’s top security, so we provide highly reliable solutions you can trust.

Our clients experience additional productivity optimization and efficiency benefits through custom CRM software solutions when paired with advanced real-time analytics and mobile capabilities.

CRM solutions support your business growth with:
Lightweight custom solutions according to each client’s needs
Surpassed functionality and scalability for improved workflow
Optimised efficiency that our clients fully appreciate

Mask Group 1
Mask Group 2
Bespoke CRM systems, planned, designed and build to fit your business process

Have you been looking for a CRM system to streamline processes and information for your business? Have you hit a brick wall looking at off the shelf solutions that don’t fully match your needs?

We work with clients to establish business processes and internal workings to build custom Content Management Systems with all the features required constructed just for you.

Having built a magnitude of Content Management Systems over many years, we have the skillset to design and deliver the perfect system to move your business processes forward.

Our project managers work for you.

MGC Agency helps you achieve your online potential. We have a team of dedicated account managers who will become extensions of your team providing valuable insights and opportunities all in one place – on an individual level!

Mask Group 1
Mask Group 2
Help with planning from day one.

We work with many clients who require bespoke CRM development. They have a problem but are unsure how to implement what they need to enhance business processes.
At MGC, we look at all developments from a business level. We help you plan the most cost-effective, simple way to deliver and streamline your business and CRM system.

We deliver a system that not only hits the expectations of today but can be evolved and grow alongside your company. We develop bespoke CRM Developments tailored to you.

Why work with MGC Agency?

At MGC we are software developers of custom ERP solutions such as CRM systems. We have significant expertise in building and integrating automated CRM software. We work with various industry verticals and domains.

We have developed enterprise solutions that have helped our clients achieve better direct marketing, database management, and customer information management through the successful implementation of custom CRM software.

We simplify customer-facing business functions by gathering customer information, automating marketing and sales interactions, and providing reliable and straightforward communication. All these features and advanced data analysis tools improve communication, create strong customer relationships, and give businesses a competitive advantage in the market.

Mask Group 1
Ian Hutchinson | MGC Agency Testimonials | Magento eCommerce Design and Development Services

We initially appointed MGC to support us in providing maintenance and troubleshooting across our Magento based website and ERP integration. However it was clear that Chris and team not only had the technical skills required but also the commercial experience to support us in developing our website and enhancing our ROI. We are now entering the second phase of our develop thanks to Chris’s consultative approach.

Ian Hutchinson
Business Development Manager The Expanded Metal Company

Richard Blyth | MGC Agency Testimonials | Magento eCommerce Design and Development Services

Worked with Chris for over 8 years (and known him for several more!) and he is one of the most passionate, driven and approachable people I have had the pleasure to work with. His industry knowledge, strategic thinking and attention to his client’s R.O.I would be real asset to any business looking to undertake digital work and I would have no hesitation in
recommending him.

Richard Blyth
Senior Front End Developer

James Lees | MGC Agency Testimonials | Magento eCommerce Design and Development Services

The knowledge that Chris and the guys at MGC have is second to none. I would have no hesitation in recommending Christopher and his team to any of my connections.

James Lees
Reducing Churn & Increasing What Our Clients Earn @ Salesfire

Jeff Matthews | MGC Agency Testimonials | Magento eCommerce Design and Development Services

Chris has been developing websites for me for around 10 years now. His knowledge of the market is second to none. More importantly though – he fully understands how different clients can leverage all elements of the digital world through innovative marketing and optimisation. Chris is also something of a perfectionist and always delivers projects to the brief and in a timely manner.

Jeff Matthews
Business Development Manager at Yugen

Ben Lambert | MGC Agency Testimonials | Magento eCommerce Design and Development Services

It was important that our website would cater specifically for domestic & commercial customers in particular. MGC Agency certainly hasn’t disappointed. Working with them has always been a pleasure. With Chris as our point of contact, they have always been easy to contact and have remained thoroughly approachable; before and during the website’s development. MGC Agency has been a real pleasure to work with.

Ben Lambert
Newcastle Electrical

Rosie Brent | MGC Agency Testimonials | Magento eCommerce Design and Development Services

Chris is that unique blend of a consummate professional and extremely approachable guy. It makes working with him a true pleasure as well as a successful experience. By ensuring he’s always got the best team around him at all times and that team is highly motivated he ensures the projects he is involved with are always completed to the highest standards possible. I have never had any hesitation in recommending Chris to potential clients and have never had anything but positive feedback from them in response to their experience of working with him.

Rosie Brent
SCRUM Master

Simon Wilson | MGC Agency Testimonials | Magento eCommerce Design and Development Services

I have worked with Chris Carroll now for over ten years and he has always delivered an excellent service to me and my company. Chris is one of those people who have the “can do” attitude and can be totally relied on to produce the results you require every time. I would always recommend Chris and his team on without hesitation.

Simon Wilson
Air Conditioning Engineer & Director at Knight Engineers Ltd

Marcos White | MGC Agency Testimonials | Magento eCommerce Design and Development Services

Chris and his team built me a website 3 years ago that is still held up as one of the best in our industry. Up to 50% of our new business comes from e mail enquiries from our site. Business coaches within dentistry use our website as an example of what to aim for. Last year we won Best Marketing in the UK as a direct result of the site Chris created for us.

Marcos White
Offering 5 star cosmetic dental treatment to create beautiful smiles in beautiful surroundings

Rick Armstrong | MGC Agency Testimonials | Magento eCommerce Design and Development Services

Chris Carroll demonstrates the very best skills available in on-line web strategy and web site development. For most of us in business when we invest in any form of marketing one outcome we need to see is an increase in bottom line profitability, Chris and his team make that happen. If you want the to position your brand on line and gain maximum advantage get Chris Carroll on board.

Rick Armstrong
Director

Niri S Patel | MGC Agency Testimonials | Magento eCommerce Design and Development Services

We have used Chris and his first class team at MGC several times to help us create an online Conference promotion and booking system.
Their expert, timely execution has taken what was a hassle and transformed it into a massive value add not only for us at the organisers, but for the delegates because of their innovative and invaluable ideas. I would urge anyone to speak with them before taking on similar projects. The results speak for themselves.

Niri S Patel
Profitable Health & Fitness Studio Concept

Kai Richardson | MGC Agency Testimonials | Magento eCommerce Design and Development Services

In the world of online digital promotion, Chris really knows his stuff. Not only does he have many years expertise he is also very upfront and honest in his business approach. It is refreshing these days to have someone always available to help you. If you want to be flooded with great ideas on how to excel your business online have a coffee with Chris.

Kai Richardson
eCommerce Strategis

Uzma Mahmood | MGC Agency Testimonials | Magento eCommerce Design and Development Services

Chris is very intuitive and has a knack for recognising what will work for your business. His no nonsense approach is very refreshing and he’ll always go that extra mile to ensure he supports his clients and staff at every opportunity – he just breeds success.

Uzma Mahmood
Marketing Specialist

Jason Dean | MGC Agency Testimonials | Magento eCommerce Design and Development Services

Chris is an IT man who delivers neat, practical web solutions that are simple to operate. When Chris says he and MGC makes websites that make companies additional revenue online, he really means it.

Jason Dean
“Hovorte jazykom Vášho tela”

Ian Kitson | MGC Agency Testimonials | Magento eCommerce Design and Development Services

I engaged Chris to create my company’s web site upon recommendation from Business Lnk Yorkshire. I now regard Chris as a good friend. He is dynamic, personable and an incredibly driven professional who gave 100% to my project. He has helped and supported me and my business since that time. I would confidently recommend Chris and his company to anyone requiring high quality web related services.

Ian Kitson
MD, Elegant Fireplaces

Chris Holmes | MGC Agency Testimonials | Magento eCommerce Design and Development Services

Chris provides an intelligent and innovative approach to the projects presented to him. He is able to suggest a number of potential solutions to enable the most suitable choice. He produces excellent results, on time and at a reasonable cost.

Chris Holmes
Financial super sleuth, interim accountant, freelance FD

Keeley Edge | MGC Agency Testimonials | Magento eCommerce Design and Development Services

Key Appointments have been working with Chris over the past year and you have been fundamental in the growth of our recruitment business. During the conception stage of our website, you understood our target market and provided both creative ideas and practical advice for the design and functionality of the site. The website not only looks fantastic but also having functions for advertising vacancies and promoting candidates is helping us to secure new customers.

Keeley Edge
Recruitment Specialist

Kath Young | MGC Agency Testimonials | Magento eCommerce Design and Development Services

Chris has a vision and the knowledge to help take our business forward in the ever changing climate of technology. He is trustworthy, passionate and honest about his work. I hope to be working with him for many years to come

Kath Young
Proprietor at The INN at Hawnby

Nicole Thompson | MGC Agency Testimonials | Magento eCommerce Design and Development Services

Chris is one of the most honest, upfront business people that I know. He is truly passionate about doing the best for his clients and will often give advice without any obligation for his services to be engaged. He will ensure that any businesses that do engage his services, get the most from their websites and realise return on investment.

Nicole Thompson
Interim HR Consultant

Iain Dalby | MGC Agency Testimonials | Magento eCommerce Design and Development Services

Chris really helps to keep things simple and ensure that whatever work you have with him is kept tailored to your needs – he has the best interests of your business at the heart of everything he does. I recommend Chris strongly for any business, whether they are taking their first steps into the online world or if they are looking to grow their digital presence further.

Iain Dalby
North East Regional Manager at Firebox Global Logistics Ltd

Jane Sherburn | MGC Agency Testimonials | Magento eCommerce Design and Development Services

As a business associate within BNI I can strongly attend you have a sound commercial business and uphold excellent customer focussed services within your field, delivering
superb results.
As to this end, I have recommended clients and friends to your business at MGC and would have no hesitation in continuing to do so.

Jane Sherburn
Digital & Marker Visualiser, Illustrator and Photography Art Director

Mark Careless | MGC Agency Testimonials | Magento eCommerce Design and Development Services

Working with Chris on the Living Circle portal has been a great experience. He is been at hand every time I have needed some guidance to establish our store and I am looking forward to doing lots of business with him in the future.

Mark Careless
OnKefalonia Photography

Trish Cooke | MGC Agency Testimonials | Magento eCommerce Design and Development Services

Chris delivered what I asked for and more. People are always telling me what a great website it is!

Trish Cooke
Playwright and Children’s author.

Joe Costigan | MGC Agency Testimonials | Magento eCommerce Design and Development Services

I had tried unsuccessfully to create my own website and decided to seek professional help. I met with Chris and explained what I wanted. He listened to my needs and concerns and went away and built me a website that I love. They’re a great team of people to work with and have tons of experience working with people like myself. Their patience with me and desire to see me succeed has made the working relationship stress free and I couldn’t recommend MGC Agency any higher.

Joe Costigan
Freelance Photographer at StudioJoe30

Nikki Masterman | MGC Agency Testimonials | Magento eCommerce Design and Development Services

I had avoided creating a website for 2 years as I was nervous about trying to explain my vision of what I wanted but also worried about the cost of something of this nature. Chris made it easy for me from the point we met putting me at ease, totally understood my vision of how to represent by brand and business and the cost was well within what I had expected. And they didn’t disappoint on what they delivered…..they are totally professional and I am over the moon with my experience.

Nikki Masterman
Managing Director & Owner of Inspired HR

Contact us for CRM Development Services

For all new enquiries talk to Chris, we’re always here for a chat.
We are strictly a no hard sell company. We like to understand your requirement
so we can give you the best possible advice for you to move forward.


    We promise we won’t spam you and promise your email is safe with us. You may get the odd sales email, but you can opt out at any time.

    Alternatively

    Contact us on Facebook, LinkedIn or the live messenger in the bottom right.